Privacy Policy

1. Who we are

This policy is issued by ITExpert24 LTD ("ITExpert24", "we", "us"), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, registered in England and Wales. For any privacy question or request, contact [email protected].

2. What this policy covers

It covers this website (itexpert24.com) and the software services we build and operate for our clients, including the assistant app “Turkey Dental Treatment Prices” and the Model Context Protocol (MCP) server behind it at mcp.takident.com. That service exposes information published by Taki Dent, a dental clinic in Antalya, Turkey; ITExpert24 operates the technical service on the clinic's behalf.

3. What we collect

a) This website

No accounts, no sign-in, no advertising or tracking cookies. Our hosting provider (Cloudflare) processes standard request data such as IP address, user agent, and timestamps to deliver and secure the site.

b) Read-only tools in the assistant app

Tools that return prices, treatments, guarantee terms, doctor qualifications, visit logistics, aftercare information, or review summaries collect no personal data. They read published clinic information and return it. We do not build a profile of you and do not receive your chat history.

c) The callback request tool

If — and only if — you explicitly ask for a callback and confirm consent, the tool submits: your name, your phone number and/or email address, your preferred language, and the fact that you gave consent.

The tool is designed not to collect health or medical information: its instructions forbid sending symptoms, diagnoses, photographs, or treatment details, and it will decline requests for diagnosis. Please do not enter medical details when requesting a callback.

4. Why we process it, and on what legal basis

• To pass your callback request to the clinic — legal basis: your consent (UK/EU GDPR Art. 6(1)(a)), which the tool requires before sending anything. You may withdraw it at any time (section 8).
• To prevent abuse and duplicate submissions (rate limiting, flood protection) — legal basis: our legitimate interests (Art. 6(1)(f)) in keeping the service available and protecting the clinic from spam.
• To operate and secure the website and service — legal basis: legitimate interests.

5. Who receives your data

• Taki Dent (the clinic, in Antalya, Turkey) — the intended recipient of your callback request. Once the clinic receives your details, it acts as an independent controller and its own privacy practices apply to how it contacts you.
• Telegram — the messaging channel through which the clinic's patient-coordination team receives new requests.
• Cloudflare — hosting and edge processing for the website and the MCP service.
• The assistant platform you are using (for example OpenAI's ChatGPT) — it transmits your request to our service; its own privacy policy governs your use of that platform.

We do not sell personal data. Callback details submitted through the assistant app are not sent to advertising or analytics networks.

International transfers: passing your request to the clinic involves a transfer to Turkey. That transfer happens on the basis of your explicit consent to be contacted by a clinic located in Turkey.

6. How long we keep it

We do not operate a patient database. Your callback details are relayed to the clinic and are not retained by us as a customer record. For abuse prevention and duplicate suppression, our service temporarily keeps:

• an irreversible hashed identifier derived from your contact details, plus timestamps, for up to 1 hour (rate limiting);
• the tool's own response (a status and a request reference — no contact details) for up to 10 minutes, so a retried request is not delivered twice.

After the clinic receives your request, its retention rules apply to the copy it holds.

7. Security

All traffic is encrypted in transit (HTTPS/TLS). Contact details are transmitted only to the clinic's coordination channel, never published, and identifiers used for rate limiting are stored as one-way hashes rather than raw phone numbers or email addresses.

8. Your rights

Subject to applicable law, you may request access to, correction of, or erasure of your personal data; restrict or object to processing; request portability; and withdraw consent at any time. Email [email protected] and we will respond within one month.

Because the clinic receives its own copy of a callback request, we will forward erasure requests to the clinic; you may also contact Taki Dent directly at takident.com.

If you are in the UK you may complain to the Information Commissioner's Office (ico.org.uk); in the EU, to your local supervisory authority.

9. Children

Our services are not directed at children. We do not knowingly accept callback requests from anyone under 16 without the involvement of a parent or guardian.

10. Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes affecting how we handle callback data will be reflected here before they take effect.

11. Contact

ITExpert24 LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: [email protected]

See also: Terms of Service · Support · Impressum